JAMEELA ALDAHMANI

HR OFFICER

Ras Al Khaimah & Abu Dhabi, Ras Al Khaimah & Abu Dhabi, United Arab Emirates

Profile summary

Public SmartCV for JAMEELA ALDAHMANI.

Key skills

Skills
Email managementMicrosoft Office SuiteCustomer serviceCall handlingData entryHR Information Systems (HRIS) ManagementRecruitment and Talent AcquisitionPerformance ManagementCompensation and Benefits AdministrationEmployee Relations

Professional experience

HR OFFICERMay 2024 - Present
Nesto hypermarket sole proprietorship | Ras AlKhaimah

• Managed employee attendance, monitored sick and annual leave accruals. • Resolved employee grievances effectively, ensuring a harmonious workplace.

  • Managed employee attendance, monitored sick and annual leave accruals.
  • Resolved employee grievances effectively, ensuring a harmonious workplace.
CALL CENTER AGENTAug 2020 - Jul 2023
Online customer support, Ras AlKhaimah | Ras AlKhaimah

• Managed inbound customer calls, efficiently addressing inquiries and resolving complaints. • Promoted banking products and services, enhancing customer engagement and sales. • Processed customer inquiries and complaints received through emails and the ADIB mobile app. • Coordinated with relevant teams to follow up on customer requests, ensuring timely complaint resolution.

  • Managed inbound customer calls, efficiently addressing inquiries and resolving complaints.
  • Promoted banking products and services, enhancing customer engagement and sales.
  • Processed customer inquiries and complaints received through emails and the ADIB mobile app.
  • Coordinated with relevant teams to follow up on customer requests, ensuring timely complaint resolution.

Education

Diploma, HUMAN RESOURCESJan 2024 - Present
AlByan institute Education support service
Diploma, CYBER SECURITYJan 2024 - Present
Al Byan institute Education support service
Bachelor's Degree, POLITICAL & DIPLOMATIC SCIENCEJan 2020 - Present
UAE universitie

sub-major leadership